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Pre-sales

If you have any questions before making a purchase, chat with our online operaters to get more information.

After-sales

If you need any help about the after-sales issues, please submit a ticket.

  1. SHEIN
  2. Payment

Payment

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  • Where can I find your latest products?
  • What am I eligible to apply my points to?
  • How am I able to check how many points I have?
  • How do I receive Bonus Points?
  • How am I able to redeem my Bonus points?
  • Why was my payment declined?
  • Am I able to apply multiple discount codes?
  • Why am I being asked to authorize my order?
  • Why isn't my promo code applying?
  • Am I able to use my SHEIN bonus points, Wallet money and a coupon code all at the same time?
SHEIN