How do I cancel an order?

There are two types of order cancellations.                                  

1. Canceling an unpaid order.  

An unpaid order will be canceled automatically after 24 hours. Or please log into your SHEIN account >> "My Orders" and click on the "Cancel Order" button. Your order will be canceled.              

2. Canceling a paid order.  

To cancel a paid order, you will need to submit a ticket by clicking the "My Tickets" button and send all the necessary information. 

Here at SHEIN, we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".

If you feel like you need to cancel the order right away, then please click on the "Online Help" button at the top of the homepage.