If you received a defective item, please log into your Shein account and submit a ticket within 30 days of delivery. When submitting the ticket, please provide a description of the defected item and a few pictures. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
Articles in this section
- Which items can not be returned or refunded?
- What if I received the wrong item?
- What if I received a defective item?
- Why can't I withdraw the amount from my wallet?
- How long does it take for the refund to be processed?
- What is the status of my return or exchange?
- How do I return an item?
- How long does it take for my refund to be processed?