1. Payment by cash on delivery
We offer a new service which you can cancel the request yourself now, cancel the request after confirmation of 10 minutes to 6 hours after this period can not be canceled by you
The steps are:
1) Open the site mobile and enter your account
2) Press the "Cancel" button in the application you want to cancel, and choose the reason to cancel.
3) If the order before the condition out of the warehouse will be canceled, but if after the case out of the store it is impossible to cancel yourself, you can communicate with the customer service or make a ticket on the site.
2. Payment by bank card / PayPal
There are two types of order cancellations.
1) Cancelling an unpaid order. To cancel and unpaid order, please log into your Shein account. There you will go to "My Orders" and click on the "Cancel Order" button. Your order will be cancelled from there.
2) Cancelling a paid order. To cancel a paid order, please log into your Shein accout. You will need to submit a ticket by clicking the "My Tickets" button and completing all the necessary information. Once we receive the ticket we will cancel your order within 24 hours. If you feel like you need to cancel the order right away, then please click on the "Online Help" button at the bottom of the homepage. Please note that once an order has shipped we can not cancel the order. Please wait for your package to arrive and you may either keep it or contact us to arrange a refund.