If you received a defective item, please log into your SHEIN account and submit a ticket within 30 days of delivery. When submitting the ticket, please provide a description of the defected item and a few pictures. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
Articles in this section
- What is your return policy?
- I still haven't gotten the refund in card. What is status of my refund?
- How long does it take for my refund to be processed?
- How do I return an item?
- Will I get full refund for my return?
- What is the status of my return or exchange?
- Which items cannot be returned or refunded?
- How long does it take for the refund to be processed?
- How to withdraw the amount in my wallet?
- What if I received a defective item?