For International Orders:
If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.
1. Please submit a ticket, indicate which items you would like to return and the reason for the return. You can find all SKU numbers under "My orders".
For US Orders:
You may request a return within 30 days after receiving your package. Please sign in to your SHEIN account and click the "Confirm Delivery" button. After you have confirmed delivery you can click on the "Return Items" button for each item you would like to return and click submit. Please print the label and make sure to attach the label to the outside of the return package. You may drop off the package to your nearest post office of call the post office to schedule a pick up of your return package.
Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance.
Returning shipping charges are non-refundable.