Please contact the shipping company and remember to provide your tracking number to find out more information. If you still can not find your package, please contact SHEIN customer service as soon as possible by submitting a ticket. We will be more than happy to resolve this issue.
Articles in this section
- Why is the tracking number not working?
- Why hasn't my shipping information been updated?
- Will I be responsible for any customs or duty fees?
- How come my package shows delivered but I have not received my package?
- Why was my package returned?
- Do I need to be at my shipping address when my package is delivered?
- What should I do when tracking updates show my package was returned?
- Are there any additional fees?