If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your SHEIN account and click "My Orders" button to see your orders. You may also submit a ticket online to find out more information about your order.
Articles in this section
- How do I change my shipping address once my order is placed?
- How do I change/modify my order?
- Why it says refund when I didn't want a refund on my items?
- How do I track my orders?
- How long does it take for my order to ship?
- How do I cancel an order?
- How long will it take my order to arrive?
- Why didn't I get an email about my order being shipped?
- Do all of your items ship from the USA?
- What should I do if I did not receive a confirmation email?