There are two types of order cancellations.
1. Cancelling an unpaid order.
To cancel an unpaid order, please log into your SHEIN account. There you will go to "My Orders" and click on the "Cancel Order" button. Your order will be cancelled from there.
2. Cancelling a paid order.
To cancel a paid order, you will need to submit a ticket by clicking the "My Tickets" button and completing all the necessary information. Once we receive the ticket we will cancel your order within 24 hours. If you feel like you need to cancel the order right away, then please click on the "Online Help" button at the bottom of the homepage. Please note that once an order has shipped we can not cancel the order. Please wait for your package to arrive and you may either keep it or contact us to arrange a refund.