Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your returned items. We’ll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance.
Returning shipping charges are non-refundable.
We do not accept returned items that were sent back to you directly without checking with us first.
For International Orders:
If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.
1. Please submit a ticket, indicate which items you would like to return and the reason for the return. You can find all SKU numbers on the shopping page.
2. Securely pack the item(s) in a box or envelope of your choice.
3. Please put your authorization number next to the Recipient name. Mail your return package using a traceable carrier.
4. Send your return tracking number or a picture of return receipt to our team.
For US Orders:
You may request a return within 40 days after placing an order. Please sign in to your SHEIN account and go to the view detail page. Then you can click on the "Return Items" button for each item you would like to return and click "submit". Please print the label and make sure to attach the label to the outside of the return package. You may drop off the package to your nearest post office to call the post office to schedule a pickup of your return package.