Please contact the shipping company and remember to provide your tracking number to find out more information. If you still can not find your package, please contact SHEIN customer service as soon as possible by submitting a ticket. We will be more than happy to resolve this issue.
Articles in this section
- Are there any additional fees?
- How to change my shipping address?
- Why is the tracking number not working?
- Why hasn't my shipping information been updated?
- What should I do when tracking updates show my package was returned?
- Do I need to be at my shipping address when my package is delivered?
- Why was my package returned?
- Why was my order shipped separately?
- How come my package shows delivered but I have not received my package?
- Will I be responsible for any customs or duty fees?