There are two types of order cancellations.
1. Cancelling an unpaid order.
An unpaid order will be canceled automatically after 24 hours. Or please log into your SHEIN account >> "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.
2. Cancelling a paid order.
It is very easy to cancel a paid order on your side: Logging into your account- Click "My Orders" button >> Find "Cancel Order" button and click >> Select "Yes" >> Choose reasons for your canceling and refund method and then submit. We'll deal with your request as soon as possible within 24 hours. Once your order has been canceled, an email will be sent to inform you about your refund.
Attention: Here at SHEIN we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".
If you feel like you need to cancel the order right away, then please click on the "Online Help" button at the top of the homepage.