SHEIN IN FAQ
SHEIN IN FAQ
Why cannot I place a new order after cancellation of one COD order?
Why it says refund when I didn't want a refund on my items?
Are there any customs duties on SHEIN?
What is the status of my order?
Can I change/modify my order?
Why my COD order has been revoked?
Why hasn't my shipping information been updated?
Why was my package returned?
How come my package shows delivered but I have not received it?
What happens if I am unavailable when delivery?
Can I make an exchange after I receive my parcel?
Will I be refunded cash as I paid on cash?
How to withdraw my money in SHEIN wallet?
Which items cannot be returned or refunded?
What is the status of my return or exchange?
Am I able to use my SHEIN bonus points, Wallet money and a coupon code all at the same time?
Why am I being asked to authorize my order?
Am I able to apply multiple discount codes?
How do I receive Bonus Points?
What am I eligible to apply my points to?
Do you use animals fur or genuine leather?
What does one-size mean?
Will you restock items that have sold out?
Where can I find your latest products?
Where are your products sent from?
Am I able to be refunded the difference for a discount item?
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Do I have to register to place an order?
How do I reset my password?
How do I change details on my SheIn account?
How do I submit a ticket?
How do I spend my wallet balance?
How am I able to withdraw my wallet credit?
Security & Privacy
How do I unsubscribe from SHEIN newsletters?
Is it safe to order from you?
Will SHEIN save my personal information?