Yes, please contact SHEIN customer service so that we could help you. But if you want to return for exchange please return the package to our address by yourself because pick up service only support return for refund now. For more information about the return, please refer to our return policy.
Articles in this section
- Can I make an exchange after I receive my parcel?
- Will I be refunded cash as I paid on cash?
- What if I received a defective/wrong/stained item?
- How to withdraw my money in SHEIN wallet?
- How long does it take for the refund to be processed?
- Which items cannot be returned or refunded?
- What is the status of my return or exchange?
- Will I get full refund for my return?
- How do I return an item?
- I still haven't gotten the refund in card. What is status of my refund?