Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your returned items. We’ll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance.
Returning shipping charges are non-refundable.
We do not accept returned items that were sent back from you directly without checking with us first.
For International Orders:
If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.
1. Please submit a ticket, indicate which items you would like to return and the reason for the return. You can find all SKU numbers on the shopping page.